Refund policy

Returns & Refunds

We want you to love your jewelry. You may request a return within 30 days of receiving your item.

Eligibility: Items must be unworn, unaltered and show no signs of wear, returned in the original packaging with any certificates (IGI/GIA reports) included.

Not eligible for return: custom-designed pieces, engraved or personalized items, items that have been resized or altered, and sale items.

Return shipping: The buyer is responsible for the cost of shipping the item back to us. Original shipping charges are not refunded. Please contact us at knrinc@att.net or 310-486-8838 before sending anything back, and use a tracked, insured shipping service; we can't be responsible for returns lost or damaged in transit. Packages sent without an approved return can't be accepted.

Damaged or incorrect items: Please inspect your order on arrival and contact us right away if anything is damaged, defective or not what you ordered, and we'll make it right.

Refunds: After we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method; your bank may take a few days to post it.